We offer a no-questions-asked 30-day return policy on all purchases!
If you purchased on Amazon and would like to return your product, you will first want to look at your original Amazon order to determine who shipped you the Eversprout item. Was it shipped by Amazon or us here at Eversprout?
- Log into your Amazon account and go to Your Account › Your Orders
- Locate the specific product and click to view the Amazon listing> product page
- Once on the product page, scroll to "Ships from" which is located just below the Add to Cart button
If Amazon shipped your item, Ships from will say Amazon:
- In this case, you have 30 days to contact Amazon and initiate a return, report damage to the product, or a missing item and you will need to reach out directly to Amazon Customer Support by:
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- Phone: (888) 280-4331
OR - For Chat or Email Help: https://www.amazon.com/gp/help/customer/contact-us
- Phone: (888) 280-4331
If we, Eversprout, shipped your Amazon order, the "Ships from" will say Eversprout:
- In this case you also have 30 days to return your purchase and we will take care of you directly. We will even provide you with a pre-paid label for your return. Simply email us with the following information at support@eversprout.com
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Amazon Order number (please include the dashes)
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The reason for your return. If there was damage to the item, the packaging, or both, please send us a couple of quick photos as well.
- The product you would like to return
- Please confirm your shipping address and contact phone number